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For Registered Sites

This area is for harm reduction sites that are registered in one of our programs. Please visit our program pages for more information including how to register.

For registered sites, please see below for any current site alerts and how to report faulty supplies.

Alerts for Registered Sites


Due to inclement weather across the province, please note that there may be delays in receiving your order as couriers navigate snowy and cold conditions.

We recommend sending orders in via e-mail rather than by fax to ensure receipt.


Sites are encouraged to order in advance of the holiday period (Dec 19-30th).

  • THN/FORB – Please place your orders by END OF DAY Wednesday, Dec 14th for processing Dec 15th.  For THN/FORB orders submitted Thursday Dec 16th – Friday Dec 30th, please contact if URGENT otherwise requests will be processed Thursday Jan 5th.
  • HR Supplies –  Please place HR orders by END OF DAY Friday, December 16th for delivery the week of Dec 19th. We will resume our typical processing on January 3rd, 2023; please submit your orders by END OF DAY Friday December 30th as Monday, January 2nd is a statutory holiday. RUSH orders will be available during the holiday period. If you have an urgent need during this time, let us know.

Note that the office is closed on Dec 26th, 27th, and Jan 2nd.  Please plan accordingly!

How to Report Faulty Supplies

If you have received faulty supplies, please provide the BCCDC with the following details:

o   product code

o   lot/serial #

o   site contact name and contact info

o   description of the problem

o   availability of samples

For faulty Harm Reduction supplies, please email details to and CC your local Harm Reduction Coordinator. 

For faulty Take Home Naloxone or Facility Overdose Response Box supplies, please email details to and CC your local Harm Reduction Coordinator. 

You may be contacted directly by the BCCDC pharmacy or by Stevens should they require  further information or need to arrange a sample to be returned to their warehouse. 




Become A Site

Find out how eligible organizations can join our harm reduction programs.